Shipping & Returns

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  Cairo & Giza: within 48 working hours.
  
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  Other governorates: within 2 to 7 working days.
  

Order Opening & Size Try-On

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  You may open your order and try on clothing to confirm sizing.
  
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  Exception: Underwear and swimwear cannot be opened or tried on for hygiene and public safety reasons.
  

Beauty Products

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  You may verify your order is correct (items/quantity) without opening the product at all.
  

Returns (At Delivery)

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  Before the courier leaves, please check your entire order.
  
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  Any item that doesn’t fit or you don’t want to receive must be handed back to the courier, and its value will be deducted from the invoice.
  
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  If you refuse the whole order, you will pay shipping fees only.